Premier Air Fulfillment

Where extraordinary
Journeys take flight!

Canada's most distinguished boutique air department for cruise and luxury travel

Begin Your Journey

Where Excellence Takes Flight

Personalized Service for Discerning Travelers

OTI has carved a unique niche in the Canadian travel industry by providing elite levels of personalized service to travel agents and travelers booking flights for their cruise and land tour packages.

For travelers who prefer their booking process to be initiated, compiled, and completed with the help of an experienced, elite travel professional—this is where OTI shines.

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Our Services

Comprehensive Air Solutions

Comprehensive air fulfillment solutions designed for the discerning traveler

Complex Itineraries

Expert handling of multi-leg journeys across Europe, Asia, South America, and the South Pacific with precision and care.

Cruise Air Packages

Specialized flight arrangements perfectly timed with your cruise departures. Book up to 11 months in advance.

Business & Premium economy Class

Our expertise in premium cabin bookings makes upgraded travel more achievable than many think possible.

Personal Support

A real person to talk to, listen, and solve problems. Not a search engine - a dedicated travel professional.

Advance Booking

Book flights up to 11 months ahead with no conditions on schedules or routes. Secure the best seats and prices.

Crisis Management

We handle schedule changes, cancellations, airline strikes, and unexpected disruptions with expertise and calm.

Our Legacy

A Decade of Excellence

Over the past 10 years, OTI was the trusted air-fulfillment partner for Scenic and Emerald Cruises—two companies celebrated for their quality and excellence. We ensured every client’s flight was seamlessly managed, leaving them free to travel with confidence.

Time and again, clients and agents told us how reassuring it was to have OTI “on it,” flawlessly coordinating even the most complex, multi-destination journeys.

With our exclusive contract successfully completed in 2025, we’re turning the page—returning to our roots and bringing personalized, expert air-fulfillment services to an even wider audience.

10+ Years of Experience
7 Continents Served
100% Dedicated Service
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Meet Our Team

Experienced Professionals at
Your Service

Work directly with seasoned professionals who deliver white glove service, cutting your costs and saving you valuable time.

Raymond Lee

Senior Air Specialist

African Safaris & River Cruises

  • 30+ years airline & cruise air experience
  • Complex itineraries & disruption support
  • Trusted, detail-focused service

Raymond never expected to become a lifelong member of the travel industry, but each new opportunity extended her journey.

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Raymond Lee

Senior Air Specialist

African Safaris & River Cruises

Raymond never expected to become a lifelong member of the travel industry, but each new opportunity extended her journey.

Serving as flight department manager for a busy European tour operator in Portland Oregon, she found her true love for flights and complex itineraries. That passion followed her north when she relocated to Vancouver BC, where she spent many years specializing in travel arrangements for Portugal and Spain, creating memorable journeys for her clients.

In 2016, Raymond joined the OTI family, where she found her ideal professional environment and home. For the past six years she has been a proud team member of the Scenic and Emerald Cruises Canadian air department, who had contracted OTI to manage their flights for their 5-star river cruise line for Canadian guests.

Raymond’s dedication, attention to detail, and genuine enthusiasm make her a trusted advisor in creating seamless travel experiences.

Contact

Greg

Senior Air Specialist

Cruise Air Packages

  • Complex international & cruise air expert
  • Precision-driven, calm problem solver
  • Seamless, stress-free travel planning

Long before he began his career, Greg was captivated by the idea of exploring the world—a passion that led him into the travel industry.

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Greg

Senior Air Specialist

Cruise Air Packages

Long before he began his career, Greg was captivated by the idea of exploring the world—a passion that led him into the travel industry.

Serving as flight department manager for a busy European tour operator in Portland Oregon, she found her true love for flights and complex itineraries. That passion followed her north when she relocated to Vancouver BC, where she spent many years specializing in travel arrangements for Portugal and Spain, creating memorable journeys for her clients.

In 2016, Greg joined the OTI family, where she found her ideal professional environment and home. For the past six years she has been a proud team member of the Scenic and Emerald Cruises Canadian air department, who had contracted OTI to manage their flights for their 5-star river cruise line for Canadian guests.

Greg’s dedication, attention to detail, and genuine enthusiasm make her a trusted advisor in creating seamless travel experiences.

Contact

Angela Helgesen

Senior Air Specialist

African Safaris & River Cruises

  • Complex international & cruise air expert
  • Precision-driven, calm problem solver
  • Seamless, stress-free travel planning

Angela never expected to become a lifelong member of the travel industry, but each new opportunity extended her journey—and now she proudly marks her 32nd year in the field.

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Angela Helgesen

Senior Air Specialist

African Safaris & River Cruises

Angela never expected to become a lifelong member of the travel industry, but each new opportunity extended her journey—and now she proudly marks her 32nd year in the field.

Serving as flight department manager for a busy European tour operator in Portland Oregon, she found her true love for flights and complex itineraries. That passion followed her north when she relocated to Vancouver BC, where she spent many years specializing in travel arrangements for Portugal and Spain, creating memorable journeys for her clients.

In 2016, Angela joined the OTI family, where she found her ideal professional environment and home. For the past six years she has been a proud team member of the Scenic and Emerald Cruises Canadian air department, who had contracted OTI to manage their flights for their 5-star river cruise line for Canadian guests.

Angela’s dedication, attention to detail, and genuine enthusiasm make her a trusted advisor in creating seamless travel experiences.

Contact

Jessica Jonas

Senior Air Specialist

Cruise Air Packages

  • 30+ years airline & cruise air experience
  • Complex itineraries & disruption support
  • Trusted, detail-focused service

Long before she began her career, Jessica was captivated by the idea of exploring the world—a passion that led her into the travel industry at 19.

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Jessica Jonas

Senior Air Specialist

Cruise Air Packages

Long before she began her career, Jessica was captivated by the idea of exploring the world—a passion that led her into the travel industry at 19.

Serving as flight department manager for a busy European tour operator in Portland Oregon, she found her true love for flights and complex itineraries. That passion followed her north when she relocated to Vancouver BC, where she spent many years specializing in travel arrangements for Portugal and Spain, creating memorable journeys for her clients.

In 2016, Jessica joined the OTI family, where she found her ideal professional environment and home. For the past six years she has been a proud team member of the Scenic and Emerald Cruises Canadian air department, who had contracted OTI to manage their flights for their 5-star river cruise line for Canadian guests.

Jessica’s dedication, attention to detail, and genuine enthusiasm make her a trusted advisor in creating seamless travel experiences.

Contact

Malisa Miletich

Senior Air Specialist

Business Class & Premium Travel

  • Complex routings & contracted airfares
  • European & cruise air specialist
  • Personalized, precision-led service

With a lifelong passion for travel and exploration, Malisa has dedicated over 35+ years to the industry, inspiring clients with her enthusiasm and expertise.

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Malisa Miletich

Senior Air Specialist

Business Class & Premium Travel

With a lifelong passion for travel and exploration, Malisa has dedicated over 35+ years to the industry, inspiring clients with her enthusiasm and expertise.

Serving as flight department manager for a busy European tour operator in Portland Oregon, she found her true love for flights and complex itineraries. That passion followed her north when she relocated to Vancouver BC, where she spent many years specializing in travel arrangements for Portugal and Spain, creating memorable journeys for her clients.

In 2016, Malisa joined the OTI family, where she found her ideal professional environment and home. For the past six years she has been a proud team member of the Scenic and Emerald Cruises Canadian air department, who had contracted OTI to manage their flights for their 5-star river cruise line for Canadian guests.

Malisa’s dedication, attention to detail, and genuine enthusiasm make her a trusted advisor in creating seamless travel experiences.

Contact

The OTI Difference

Without Question, Canada's Best

While some cruise companies only send tickets 30 days prior to departure with no say in carriers, OTI gives you complete control and flexibility from day one.

Book flights up to 11 months in advance
Best seats at optimal prices
Proactive schedule management
Unparalleled client satisfaction
Boutique-level personalized service
No restrictions on carriers or routing
Expert multi-continent itineraries
Higher agent commissions
Full flexibility for layovers
Pre/post cruise flight planning
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"Travel agents and cruise customers return to book with us because OTI is the best boutique air department in Canada."

What Our Partners Say

Testimonials

From travel agents and discerning travelers who trust OTI

"We've sailed with Scenic twice, and OTI handled our flights both times. The attention to detail and the expertise made the entire experience stress-free."

Jonathan & Elizabeth Hart Emerald Waterways Guests

"What sets OTI apart is their deep knowledge of airline contracts and pricing. They found premium economy options at prices that made luxury travel affordable."

David Sullivan Multi-Generational Cruise Planner

"As a travel agent, my reputation depends on seamless service. OTI consistently delivers. Higher commissions, exceptional client satisfaction, and peace of mind."

Linda Morrison Luxury Travel Specialist, Toronto

"The level of service is extraordinary. My agent handled a complex itinerary involving four continents with precision. When our cruise departure was moved, they proactively rebooked everything."

Dr. Michael Chen Frequent Luxury Traveler

"After years of receiving tickets just 30 days before sailing with limited options, working with OTI was a revelation. We booked our flights 10 months early and saved significantly."

Robert & Patricia Jameson World Cruise Enthusiasts

"OTI transformed how I book travel for my clients. Their expertise in business class routing saved my clients thousands, and the proactive service during schedule changes was invaluable."

Margaret Richardson Travel Advisor, Vancouver

Join hundreds of satisfied clients who have discovered the OTI difference

FAQ

Frequently Asked Questions

Who can sign up as a travel agent?
What benefits do registered travel agents receive?

Registered agents gain access to our exclusive booking engine, higher commission tiers, priority support for schedule changes, and dedicated account management.

Can independent or home-based agents apply?

Yes, independent and home-based agents are welcome to apply provided they have valid credentials (IATA/TICO/CLIA).

Do I need an IATA or TICO number?

Yes, a valid IATA, TICO, or equivalent industry identifier is required to register and book with OTI.’

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